The Impact of E- Government on Organizational Excellence in Iranian State-owned Banks

Hossein Ghaffari, Omar Mahmoudi, Naseh Rookhandeh


The present study was conducted to investigate the effect of e- government on organizational excellence in Iranian state-owned banks. Data were collected through two questionnaires. This study was a survey and correlative. The researcher-made questionnaire of the e- government and the standard organizational excellence questionnaire belonged to peters and waterman were used. Through Cochran formula 120 employees of state-owned banks were selected. To measure questionnaires validity a group of experts' ideas were used and Reliability of the questionnaires using Cronbach's alpha method. The reliability of the organizational excellence questionnaire was 77% and the reliability of e-government questionnaire was 79%.  Pearson’s correlation and linear regression based on SPSS19 were used for data analysis. The results showed that there is a positive and significant relationship between the dimensions e- government with organizational excellence. Also G2G had the most relationship with organizational excellence and G2E was the last. In addition, e-government and bias towards action were the most associated and loose-tight Control was the last.


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