Using Fuzzy Data Envelopment Analysis Method and Balanced Scorecard Model in Evaluating Supply Chain Efficiency
In recent years, supply chain management has become one of the most important areas in the field of production management due to the increasing competition in global markets. Supply chain management, as a tool that emerged in the early 1990s and includes planning and managing operations and production, transportation and distribution of goods to reach the customer, offers a way to improve the production environment and make it more competitive. A supply chain is a set of facilities, suppliers, customers, products and methods of inventory control, sales and distribution that connects suppliers to customers and begins with the production of raw materials by suppliers and ends with the consumption of the product by customers. Because the supply chain plays an important role in the production management process, evaluating the performance of the supply chain is considered as an important element of the performance of the company (organization). Performance appraisal is defined as the process of quantification or, more precisely, the process of quantification and analysis of effectiveness and productivity. Accordingly, supply chain productivity is defined as a measure of the performance of a company's resources in the entire context of the supply chain to achieve its specific objectives. Performance appraisal includes the entire supply chain. The issue of evaluating the performance of the supply chain is one of the most comprehensive strategic decision-making issues that must be considered for the long-term productivity of the entire supply chain.
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